Karen Osher | My Site

WHO I AM

Arranger

I address complexity of messages and tailor to fit to various audiences.

Dot Connector

I connect meaning to messages and messages to people.

Influencer

I lead with empathy and impact.

Results-driven change management and communications leader who develops and executes strategic communication plans while implementing comprehensive project and change management principles and processes to drive organizational transformation.

Lifelong learner with a passion for connecting people. I evaluate the team's needs and requirements, and lead cross-functionally across disciplines by building relationships and collaborative leadership.

Team player with the ability to proactively identify new opportunities with all stakeholders, functional leaders and C-Suite executives for content development to enhance company culture, improve retention and employee engagement.

about

MY EXPERTISE

Change management and communications leader driving organizational transformation through strategic stakeholder engagement and process optimization. Skilled at building relationships, delivering clear messaging, and leading cross-functional teams to achieve successful change outcomes. Developing communications to tell the story so things just 'make sense' to everyone. I craft cross-functional messaging to ensure consistent content to meet strategic goals. I identify new opportunities and find new ways to communicate to enhance the company culture.

Using my project management skills to partner with other internal teams to align on opportunities. I measure employee engagement effectiveness by setting KPIs, collecting feedback and ideas for improved communications. I believe in coaching, developing, and mentoring others by sharing stories.

WORK EXPERIENCE

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Current

Jones Lang LaSalle

Current - Change Management and Communications Manager

2023 - 2025 - Initiatives & Communications Manager

2021 - 2023

Internal Communications Manager

MacLean-Fogg Company

2017 - 2021

Project Manager/Business Analyst, IT Communications

MacLean-Fogg Company

KEY ACHIEVEMENTS

Change Management & Communications Leader:

Developed centralized change management infrastructure through SharePoint platform featuring interactive stakeholder tracker, providing real-time visibility into implementation progress, resistance points, and engagement metrics.
Conducted scope review of current QBR process, and redesigned, facilitated, and project managed the QBR into a unified structure for optimized collaboration.
Developed and implemented a program strategy to recruit local Champions to collaborate closely to provide consistent communications at the local level.
Brought company newsletter in-house, resulting in $50k in annual savings & developed virtual communication strategy for CEO and CIO to engage employees to improve engagement and company culture.
Improved usage of Total Reward campaigns by 25% by implementing awareness campaigns around employee wellness and engagement.

Initiatives & Communications Manager:

Program managed all account initiatives and internal communications as a single point of contact for account stakeholders.
Developed audience-appropriate messaging strategies for executives, including content creation.
Combined project management principles with data-driven decision making to identify and drive process enhancement opportunities.
Mentored peers and key stakeholders through regular coaching sessions to ensure improved outcomes internally and for the client.

Project Manager:

Implemented and drove cross-functional collaboration across all business units to drive success.
Increased management and engagement of sponsors and stakeholders by 50% to guide the project to completion.
Improved business processes by cultivating relationships.
Applied the necessary monitoring to ensure project flow.